Returns & Refunds

Your satisfaction matters to us. This page explains how returns work at Akkuify and what you can expect. It complements our Right of Withdrawal.

1. Your 14-day right of withdrawal

Consumers may withdraw from the contract within fourteen days without giving any reason. The period begins on the day you — or a third party named by you, other than the carrier — take possession of the goods. Details and the model withdrawal form are in our Right of Withdrawal.

2. How to start a return

1. Contact us before returning anything: e-mail info@akkuify.de or use our contact page, stating your order number, the item(s) and the reason (withdrawal, defect, wrong or damaged item).
2. We reply with return instructions and the return address; where applicable we provide a return label.
3. Pack the goods securely and enclose the completed withdrawal/return form or your order number so we can match the parcel.
4. Send the parcel back within fourteen days of notifying us.

3. Return conditions

• Items should be complete, in their original packaging where possible, and show only the handling necessary to check their nature, characteristics and functioning.
• Batteries and rechargeable cells: you may of course inspect them and check that they fit. Please avoid permanently installing them, deep-discharging them or otherwise using them in a way that leaves traces — for shipping lithium batteries as hazardous goods they must be returned in their original or an equivalent safe, undamaged packaging.
• Please include accessories, manuals, protective caps and any free items.

4. Who pays the return shipping

• Withdrawal within fourteen days: you bear the direct cost of returning the goods, as stated in our Right of Withdrawal. Nothing else is deducted from your refund.
• Defective, damaged-in-transit or incorrect items, and warranty cases: we cover the return shipping (we provide a label/instructions) and refund you in full.

5. Refunds

Once we receive the returned goods (or proof that you sent them), we refund all payments received, including the original standard delivery cost, without undue delay and at the latest within fourteen days. We use the same payment method as the original purchase, unless expressly agreed otherwise, and no fees are charged for the refund. We may withhold the refund until the goods are back with us or until you prove dispatch.

6. Damaged, defective or wrong items

Please inspect your parcel on receipt and report any damage, defect or wrong delivery promptly (within a few days). We will arrange a replacement or a full refund. Your statutory warranty rights (two years for new goods from delivery) are unaffected and remain available after the fourteen-day period.

7. Excluded items

The right of withdrawal does not apply to goods made to customer specification, to goods unsuitable for return for health or hygiene reasons where they were sealed and have been unsealed after delivery, or to sealed audio, video or software media once unsealed. Normal wear and damage caused by improper use are not covered.

8. Questions?

Get in touch — we are happy to help: info@akkuify.de or +49 157 59577076.

This information does not limit your statutory rights.